| Measurement |
Workshop Community: MeasurementAfter this day you will know why measurements are the ONLY important thing to focus on FOR YOUR CAREER and YOUR BUSINESS bottom-line. Well, maybe not the only thing, but it is definitely a strong support to all other process improvement activities, and if you want to make your own contribution visible, and if you want to predict the bottom-line, you definitely have to measure...Key Speakers - Moderation - Discussion - Exercise
Workshop 2014 Facts or feelings? How to ensure your success at Olympic level competition?The workshop takes place at the EuroSPI² Conference, 25.6.2014, 9.00 - 17.30 at Public Research Center Henri Tudor, Luxembourg.Moderated by:
Pekka Forselius is CEO, business partner, and Certified Scope Manager (CSM) at 4SUM Partners Inc. He developed the Experience Pro data-collection and benchmarking concept and is the product manager of Experience Pro software, a tool for IT project estimation and scope management. Forselius is researcher and developer of ICT project management methods, and main architect of northernSCOPE™ and FiSMA Functional Size Measurement method, published as ISO/IEC 29881:2010 International Standard. Pekka is a member of the Executive Board of the international benchmarking organisation (ISBSG), since 2001, as the President 2007-2011. He was also a member of the Executive Board of the Finland Information Processing Association (FIPA) 2004-2005. He is internationally recognized author of over a hundred articles and conference papers and co-author of six books (e.g. Practical Software Project Estimation, McGraw&Hill, 2010 and Program Management TOOLKIT for software and systems development, Talentum/TTL, 2008).
Forselius is a well-known speaker and popular instructor, and his main topics are related to project management, software measurement, requirements management, benchmarking, IT acquisition management and most recently, scope management. He is the Chair of the ECQA Job Role Committee for Certified SCOPE Manager. Workshop Background Long time ago only amateurs were accepted to the Olympic Games. In early 20th century many of the best athletes were even punished for being too good. Times have changed in sports. Nowadays all the best professional sportsmen and women are allowed to participate, and so they willingly do. Olympic winners don’t trust just feelings. They keep planning, training and measuring their results. They think and commit in long term. They learn from failure and they learn from success. They listen to the best coaches and use their expertise. They respect their opponents and their supporters, including their audience. Olympic winners today are true professionals, by all aspects. They are stronger, better, and faster than the others. Systems and software projects keep failing, no matter how agile or mature the teams and organizations claim to be. They ignore planning, training and especially measuring their results. They change their methods and tools frequently, just based on feelings. They listen to the loudest speaking salesmen and believe their promises. They don’t respect the needs of users or the warnings of industry experts. Their clients keep disappointing from year to year, from project to project, and most of the clients think that changing a supplier doesn’t help: they are all the same. None of systems and software teams is stronger, better, or faster than the others. In this 1 day workshop we discuss about the chances to reach more “citius, altius and fortius”, i.e. the Olympic winner spirit to the systems and software teams. How to make them true professionals? How to make them perform faster, better, and stronger than their competitors? If and when we want to turn the success rate of ICT industry more positive, more attention must be paid on accurate estimation, understanding the quality requirements, and measuring and benchmarking the results. Approach to Olympic Level Citius - “Super fast software size and project effort estimation” Hands-on training with a web tool: the participants estimate size of five pieces of software and effort of each related development project. After the hands-on training we look at the results together: How fast is fast? And how accurate is accurate? Instructor: Erkki Savioja, Executive Officer of FiSMA Altius - “Five essential moves for visible quality” Today’s fast-moving world can leave a project team exhausted and out of breath. Testing can feel like climbing a rope on fire and quality efforts seem invisible. In this inspirational speech you will learn the 5 essential yoga-inspired moves to make your quality visible. These 5 basic moves help you to focus efforts to things that matter in the long run. With moves like “Setting the quality goals”, “adjusting the processes”, “leveraging the methods”, ”understanding the context” and “inspiring the creativity” you can find your focus and get back-to-basics with an energetic twist. Instructor: Päivi Brunou, Testing Coordinator, Knowit Ltd, Board Member of FiSMA Fortius - “New look at the ICT project management iron triangle” Almost every Project Management book introduces the project management triangle. Almost every certified Project Manager thinks that she or he understands the relationships between the elements of triangle correctly: “The larger the scope, the more cost and time needed”. However, especially in ICT industry majority of the projects overrun both the budget and schedule, and deliver less functionality than expected. In this presentation we take another look at the project management triangle, to learn how to get more outcomes with spending less money and time. Interactive Workshop Part and Discussions The opinions and views of the participants will be collected by interactive group exercises after each compact key note. Citius: Actually the whole session starts with hands-on exercises, and the key note referring previous notifications will follow. Altius: The participants will be divided into small groups and each group will muse about the introduced 5 moves against a given quality characteristic of ISO/IEC 25010 standard, to realize and concretize the importance of visible quality. Fortius: An triangle drawing exercise to illustrate the differences in ICT project performance. The participants will work in small groups, where each group will receive information about several actual industry projects. They will describe and explain the nature of each project in terms of the project management triangle. The results of these discussions will be summarised and distributed. Workshop 2013EuroSPI 2013 – System Design Principles Applying Six Sigma as an Improvement Tool in Application Development, especially for Mobile Apps Moderated by Thomas Fehlmann Customer Experience Engineering based on Six Sigma Transfer Functions BACKGROUND Today’s application development is no longer characterized by writing code. With servicification, software depends less from volatile code but much more from the services it uses. It’s about scripting your way through the variety of platforms and services, mapping data from one OS into another, synchronizing data among various platforms and philosophies. Success in software business gradually becomes less dependent from technical quality, measured by CMMI or SPICE, than from customer experience. Thus, in order to remain successful in software business, it is not enough to master software engineering; it is necessary to look at customer experience, and make it an engineering discipline.The ICT world in the Ten’s has changed dramatically. While software business was focused on Web and Browser technology in the past decennial, now it is based on Mobiles and Apps in various environments. The challenge of writing apps is less that of different operating systems and finding a reliable deployment platform, but rather on reducing the amount of information to that minimum that fits on a smartphone screen. Bugs are no longer characterized by applications that break, but by wrong or missing information presented to users and customers. Or by an infrastructure that cannot handle the data throughput. To some extent, it reminds the car business of the Eighties in the 20th century, when cars started to become reliable transportation means, and driving experience was no longer subject to breakdowns and mechanical care but to avoiding jams and know which way to take by help of navigation systems and IC WORKSHOP DESCRIPTION Key to all kind of engineering is measurement. Six Sigma adds the DMAIC improvement cycle to software measurement. However, Six Sigma focuses on metrics for the process response such as customer experience by Voice of the Customer (VoC), whereas traditional Software Process Improvement (SPI) rather looks at metrics for the process controls. The workshop focuses on reconcile different approaches to software quality using Six Sigma Transfer Functions such as those used in Quality Function Deployment (QFD), or Design for Six Sigma (DfSS), with a strong view on upcoming challenges in developing applications for the growing mobile portfolio.
TARGET AUDIENCE The primary addressees are the Six Sigma for Software community. Since there is no Lean Six Sigma conference in Glasgow this year, we might get a chance to attract people to EuroSPI who probably didn’t consider attending that conference otherwise. The Workshop is of a very practical level; mathematical skills related to transfer functions are not required as everything will be readily explained what is needed to use transfer functions. Tool for working with transfer functions will be provided and explored in a practical context. Target audiences include Product Managers, Project Managers, Quality Managers, Usability Engineers, and Customer Experience specialists. WORKSHOP DURATION Full Day, e.g., 9:00 – 12:00 and 13:00 – 17:00 KEYWORDS Lean Six Sigma, Six Sigma for Software, Design for Six Sigma, Transfer Functions, Quality Function Deployment, Customer Orientation, Eigenvector Search Techniques ACKNOWLEDGEMENTS
Workshop 2012The workshop "Measurement" took place at the EuroSPI Conference, 25.6.2012, 9.00 - 17.00 at BENA Business Base Nineteen, Vienna, Austria, Room: KR3.Moderated by:
Pekka Forselius is CEO, business partner, and Certified Scope Manager (CSM) at 4SUM Partners Inc. He developed the Experience Pro data-collection and benchmarking concept and is the product manager of Experience Pro software, a tool for IT project estimation and scope management. Forselius is researcher and developer of ICT project management methods, and main architect of northernSCOPE™ and FiSMA Functional Size Measurement method, published as ISO/IEC 29881:2010 International Standard. Pekka is a member of the Executive Board of the international benchmarking organisation (ISBSG), since 2001, as the President 2007-2011. He was also a member of the Executive Board of the Finland Information Processing Association (FIPA) 2004-2005. He is internationally recognized author of over a hundred articles and conference papers and co-author of six books (e.g. Practical Software Project Estimation, McGraw&Hill, 2010 and Program Management TOOLKIT for software and systems development, Talentum/TTL, 2008).
Forselius is a well-known speaker and popular instructor, and his main topics are related to project management, software measurement, requirements management, benchmarking, IT acquisition management and most recently, scope management. He is the Chair of the ECQA Job Role Committee for Certified SCOPE Manager.
Why should you attend, or should you?If your competition is increasing, if your customers are complaining more than before, if your company owners require better profitability and productivity, or if you want to conquer new markets, where you are not yet known, you should probably consider measurement.
Measurement activities are considered very difficult, time consuming and more or less scientific work. Everyone involved in a large corporation for several years has seen – or heard about - failed attempts to implement measurement programs. Everyone has become familiar to frequent organisational changes as well: in many companies major organisational changes take place every year, and the middle management will be circulated from one position to another. Thanks god, relationships with the key customers, evolution of product families, project management practices, and use of development technologies tend to be more stable.
Organisational measurement programs fail, because they are connected to objects with no stability, and managers with no long-term-plans and no genuine commitment. The measurement programs often try to measure too rarely changing phenomena, and ignore all metrics that would require any human effort to get measured. “Goal-question-metrics”, the GQM approach is excellent, IF the organisation setting the goals is stable, and the decision-makers within the company are – and will stay - committed over time. Unfortunately this is not very common. Measurement driven software acquisition and IT project management have proven very successful recently, e.g. within northernSCOPE™ and southernSCOPE communities, in Finland and in Australia, and some other places between. Those two scope management concepts emphasize the importance of measurement at project level. They bring in metrics driven cost management, and the measurements are run and reported in every two or four weeks. In such project or development program contexts the measurement activities are not as sensitive and middle management related as within corporate wide organisational learning contexts. In this full day workshop the attendees will discuss and learn about the most useful and practical measurements, which can be implemented with rather low effort in any ICT related organisation, no matter what the level of maturity is. We will also discuss about the key issue: how to get measurement practices wanted and institutionalized within a company?
Topics of the workshop:1. Motivation to measure
During this first session you will learn why believing ‘the world is flat’ not necessarily excludes you from fundamental useful wisdom of the universe. You will also learn why the same principles apply to your measurement program, and how you can use the principles to create a strong motivation for measuring process performance in your organisation. 2. Size matters!
Ten hours effort is ten hours effort, twenty defects are twenty defects, but these figures don’t tell anything about the development productivity or the quality of the deliveries, if you don’t know the size of the product. This second session will introduce the ISO/IEC standardized Functional Size Measurement methods, and let the audience to try some of them with a small set of functional user requirements. 3. Impact of non-functional requirements and other productivity factors; how to measure and evaluate them?
International software product quality standards are not well enough known by the practitioners of the ICT industry. Neither customers nor developers have recognized the benefits of using standardized sets of quality characteristics, when discussing about the quality requirements. There are too many ‘quality experts’, whose understanding of the product quality is really narrow, emphasizing only usability, or only processing performance, or pure reliability. However, both ISO/IEC 9126 and the new ISO/IEC 25000 series have a very nice, multidimensional viewpoint over software quality. Differences in quality should explain a remarkable part of differences in development effort and product price. In addition to quality issues, there are several other productivity factors that shall be understood and measured, when we want to understand the behavior of software development or maintenance productivity better. These factors may also be a very useful input for software process improvement activity. 4. Measurement data collection and management: what, how, and who?
Should we collect our own data and use our own repository only, or would it be beneficiary to look at some common experience databases? International Software Benchmarking Standards Group (ISBSG) has collected world wide data into two separate repositories: D&E for software Development and Enhancement projects, and M&S for application Maintenance and Support work. All these data records contain information about the functional size of the target software, and the effort for the development or maintenance. What else should we collect? How to use GQM to help this decision? 5. Closing panel discussion
An open forum for additional questions, ideas and conclusions, that have risen during the workshop day.
Other instructors:
Morten holds currently position of a Process Specialist at DELTA - a Danish research and consultancy company. He has worked as a global SPI manager in a large telecom company and has supported companies from 20 people to IT departments of 3500 employees as a consultant. Morten has performed more than 100 assessments in both vendor and customer organisations. Mr. Korsaa is SEI certified "Introduction to CMMI Instructor" and is proud to be a member of teams developing the ImprovAbility model, the PI manager education, and the SPI Manifesto.
Marcel Pereboom is an experienced ICT architect, business analyst, project manager and scope manager with excellent analytical skills. He loves working in multidisciplinary teams, using his excellent computer literacy pragmatically to make projects a success for the business, valued by management as well as co-workers. He is a specialist in the area of metrics and benchmarking (20 years; certified FP analyst, certified northernSCOPE™ scope manager, former director of the International Software Benchmarking Standards Group). The last 10 years he has been working in telecommunications in the Netherlands, Belgium and Germany, participating in the Telemanagement Forum „Concept-to-Market Delivery Toolkit Team“.
Manfred Seufert is a measurement specialist and a member of DASMA Board. He has an excellent expertise in the area of project management and software metrics (including the function-point-analysis). He has many years’ experience in project management with own projects and coaching of project managers. He worked on the definition and introduction of innovation processes. His main project management focus was on projects within the telecommunication industry that included the IT and the core network domains for post- and prepaid products. This included also a central involvement in the definition of the logical architectural changes and the technical implementation of new or changed architectural solutions. His second topic is the introduction of metrics to support the business processes and the project management. This includes the whole process to introduce new methods and new metrics including the internal promotion, vendor management, function-point-analysis, training and coaching of specialists.
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